FAQ

Frequently asked questions

How can I register as memeber?


Method 1: Fill out the application form and submit online.
Method 2: or You will become our member automatically after the first purchase at our online store.




How can I edit my account information?


1. Simply click "Login", input your Puredia number and password to access your account 2. Click "Edit" in "Account Summary" page, or Click "Account Information" on the side menu to update your account information




How can I know if my order has been successfully processed?


After you have completed the ordering process online, your order will be processed successfully at the same time and an order confirmation email will be sent to you. If you do not receive the order confirmation email, please contact our Customer Service Team at (852) 3106 3220.




What should I do if I encounter any problem while making purchase at Puredia official online shop?


If you face any problems or issues while making purchase at Puredia official online shop, please contact our Customer Service Team at (852) 3106 3220.